ProductsArtificial IntelligenceAI Automation

AI Automation · FlagshipFLAGSHIP

Automation that already knows how your org works.

Set up automations that run unattended in the cloud, harnessed with your organization’s engineering knowledge space — so routine work gets done without anyone driving it. What lands is the finished work — tickets routed, severities corrected, requesters answered, status posted — in the tools where the work lives.

Act I · The Tuesday test

The same day, run twice.

Here is next Tuesday — once as it goes today, once with the automations switched on.

WITHOUT AI Automation
WITH AI Automation

The overnight queue is waiting: inbound tickets, a few misfiled as low severity, one customer-facing. Your senior engineer spends the first hour triaging instead of building.

COSTS · your best engineer’s morning
09:00

The queue was triaged before you sat down — routed to the owning teams, severities corrected, one requester already answered from org context.

INSTEAD · triaged, routed, answered

A new ticket lands: one line, no repro, no component. It bounces between two teams in the comments while everyone guesses.

COSTS · two teams, one guess
11:30

The same ticket arrived enriched — codebase context, the likely component, the related incident linked — before anyone read it.

INSTEAD · enriched before first read

“Can you send status before standup tomorrow?” You spend the evening reconstructing the week from the board.

COSTS · the evening, again
17:45

Tomorrow’s status is already scheduled: posted to the team channel before standup, derived from the week’s actual activity.

INSTEAD · posted before standup

The busywork still happened — just not to anyone.

Act II · The mechanism

Compose automations from agents that already carry your org’s context.

  1. The trigger — a schedule, or an event from your stack.Regentis automations run on a schedule or fire on events from any integrated platform — a PR opened, a ticket created, a monitoring alert raised, a date reached.
  2. The work — an agent from the catalog does the job, on org memory.Each automation is composed from a curated library of agents — code review, task enrichment, APM triage, ITSM triage and deflection, status, project, and financial reporting — acting on context assembled from your code, tickets, incidents, CI/CD, and docs, inside the boundaries you set.
  3. The artifact — the loop closes where the work already lives.The ticket is routed, the severity corrected, the requester answered, the status posted — each landing in the tool that already holds the work, inside the access the automation declared before it ever ran.
The mechanism’s artifact: five automations running unattended, each a closed loop of trigger, agent and delivery, with the Scope & access column stating what each may touch
Act III · What lands on your desk

The finished work, and the boundary it ran inside.

The handled ticket.

A ticket that arrived misfiled, unowned, or answerable — now re-prioritized, routed to the owning team, or answered directly in the tool it lives in, before a human touched it.

A service desk ticket handled 41 seconds after it arrived: priority raised from P3 Low to P1 Critical, team changed from Unassigned to Payments Core, component filled in as payments-api — and an activity trail holding only two entries, the person who reported it and the automation that finished it, with no triage step in between
The declared boundaries.

The configuration behind every automation: what triggers it, which agents it runs, and what it is allowed to touch — the thing you open when anyone asks “what can this actually do?”

Step two of a new automation, unsaved: scope set to the Payments Core team, and five repositories each carrying its own access decision — payments-api and payments-web granted read and write, ledger-core, payments-infra and shared-contracts left read-only, with a callout naming the two writable repositories and stating everything else stays read-only
Act IV · The hesitations

Fair questions, answered plainly.

Should we just build this ourselves? Our team is already writing in-house agent skills.

Building works — teams are doing exactly this, and at first it’s genuinely fine. What breaks at scale is everything around the skill: the context drifts as the org changes, and nobody owns it when its author leaves. Regentis ships the same catalog as a product — on continuously assembled org memory, with sign-offs where you want them — so the automation survives the person who set it up.

We tried our ITSM’s built-in AI and people routed around it. Why would this be different?

The usual diagnosis is right: deflection grounded in a hand-curated knowledge base fails the moment the KB goes stale — and it always goes stale. Regentis grounds triage and answers in org memory assembled from your tickets, code, incidents, CI/CD, and docs — the systems of record themselves, not articles someone has to maintain. When a ticket does need a human, the handoff carries the full context rather than dumping the requester back into a channel — the failure that gets deflection bots routed around. And it’s a layer over your existing ITSM, not a rip-and-replace.

What happens when an automation gets something wrong?

It will, sometimes — which is why accountability is the design, not a feature. Each automation works inside boundaries you set, nothing irreversible happens without your sign-off, and what it did is right there in the open — the routed ticket, the written comment, the posted status. Autonomous, never unaccountable.

Is this just AI code review with extra steps?

No — code review is one agent in the catalog, and several agents never touch a repo. Task enrichment, APM triage, ITSM triage and deflection, status and project reporting, financial reporting: the point is one automation layer with shared context across the whole engineering operation, instead of a separate subscription and a separate context for each lane.

Lights out

The queue can triage itself tomorrow morning.

Connect your stack, compose an automation from the catalog, and the first actions land the same day — in the tools where the work lives.